RAUPH ABIBA

Multi-Skilled Professional in Administration, Community Engagement, and Operations Support

Plt 8 Blk M, Dichemso, Kumasi, GH.

About

Dynamic and ambitious professional with a Bachelor of Science in Psychology, offering a diverse skill set in administrative support, community engagement, and operational coordination. Proven ability to manage complex tasks, enhance organizational efficiency, and foster positive stakeholder relationships, seeking to leverage a proactive approach and strong analytical skills in a results-oriented environment.

Work

Dchar Ghana Limited – Construction Company

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Social Engagement Officer, HR Assistant and Site Supervisor

Kumasi, Ashanti Region, Ghana

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Summary

Spearheaded community engagement, provided comprehensive HR support, and oversaw site operations for a construction company, ensuring project success and stakeholder satisfaction.

Highlights

Led extensive community sensitization campaigns, including house-to-house and church outreach, for the GKMA Water and Sanitation Project, successfully registering numerous interested individuals.

Supervised on-site construction workers, enforcing adherence to project protocols and safety standards, which contributed to efficient project execution.

Supported HR functions by assisting in the recruitment and onboarding of new employees and implementing performance tracking mechanisms.

Managed logistical coordination for site operations, ensuring timely supply of essential materials to various locations, and prepared detailed project progress reports.

Ghana National Chamber of Commerce and Industry

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National Service Personnel

Kumasi, Ashanti Region, Ghana

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Summary

Provided critical administrative and financial support, enhancing operational efficiency and member engagement for a national business organization.

Highlights

Managed daily financial transactions, including accurately processing cash and cheque deposits, ensuring precise record-keeping for the chamber.

Coordinated and supported the organization of monthly general meetings and workshops, including managing member communications and logistical arrangements.

Authored and maintained official chamber monthly minutes and returns, ensuring compliance and accurate documentation of proceedings.

Managed reception operations, serving as the primary point of contact for visitors and facilitating member inquiries and communications.

Electricity Company of Ghana LTD (ECG)/Power Distribution Services Ghana (PDS)

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Attachment (Operations Support)

Kumasi, Ashanti Region, Ghana

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Summary

Provided essential operational and customer service support within the energy sector, focusing on data management and client relations.

Highlights

Processed and printed customer statements and reports from System and Prepaid Monitoring (SPM) and Pay and Smile (PNS) systems, ensuring accurate billing and information dissemination.

Addressed and resolved customer complaints efficiently, enhancing service satisfaction and maintaining positive customer relations.

Managed customer data by registering new meters and updating geographical codes on the SPM and Commercial and Management System (CMS) platforms.

Assisted in preparing and verifying contractor claims for new service installations and meter separations, ensuring documentation accuracy.

Electricity Company of Ghana LTD (ECG)

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Attachment (Operational Support)

Kumasi, Ashanti Region, Ghana

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Summary

Supported critical customer service and data management operations for a leading electricity company, ensuring efficient service delivery.

Highlights

Generated and distributed customer statements and operational reports using SPM and PNS systems, supporting accurate client communication.

Provided direct support to customers by addressing inquiries and resolving service-related issues, contributing to improved customer experience.

Maintained and updated customer information within the CMS, including registering new meters and managing geo-code changes on SPM.

Assisted in the preparation and processing of contractor claims for new installations and meter services, ensuring operational compliance.

Education

University of Cape Coast

Cape Coast, Central Region, Ghana
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Bachelor of Science Psychology

Languages

English

Skills

Office Productivity

Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry, Report Writing.

Administrative & Operational Support

Administrative Support, Office Administration, Record Keeping, Logistics Management, System Operations (SPM, PNS, CMS), Data Management, Claims Processing.

Community Engagement

Community Outreach, Sensitization Campaigns, Stakeholder Engagement, Public Relations, Project Registration.

Human Resources Support

Recruitment Support, Employee Performance Tracking, Onboarding, HR Administration.

Customer Service

Customer Relations, Complaint Resolution, Client Support, Front Desk Operations.

Core Competencies

Analytical Skills, Teamwork, Communication, Problem-Solving, Time Management, Confidentiality, Proactive, Fast Learner, Interpersonal Skills, Instruction Adherence, Decision Making.

Interests

Leisure

Reading, Driving.